Basic Information
Personal Data Administrator
Tomorrow systems s.r.o. is registered company identification No. 26705257, incorporated in the Companies Register kept by the Municipal Court in Prague, as a data administrator shall process your personal data.

Type of Data Processed
Personal Data Provided By You
We process personal data provided by you.

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Personal Data Obtained Other Than Directly from You
As part of joint marketing campaigns organised together with our business partners, we are entitled to process your personal data and we may combine them for the purposes of campaigns or of due performance of the agreement, as the case may be.

In the event that your personal data is disclosed to a third party, we shall inform you in advance including informing you of the identity of such third party. If anyone discloses your personal data to us, you will have to be informed as well.

Personal Data of Third Persons Provided by You
In the event you provide us personal data of third persons, you are obliged to inform the person concerned and procure his/her consent to this Personal Data Protection Policy.

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Personal Data Processed Automatically
When you visit our website, we may collect certain information such the IP address, date and time of the visit to our website, information about your Internet browser, operation system or language settings. We may also process information about your conduct on our website, such as links opened or goods displayed. The details of your conduct on the web are anonymised for the maximum protection of your privacy, the therefore we are not able to match them with a particular person.

If you access our website from your mobile phone or a similar device or through one of our mobile applications, we can process information about your mobile device, too (mobile phone details, records of application failure etc.).

Cookies
We automatically process cookies. This is done through Google Analytics, which anonymises your personal data. It means that the cookies are not possible to match with a certain person.

Therefore we cannot monitor (even if we wanted to) the conduct of a certain user on our website. You are ensured maximum anonymity while making purchases on Tomorrow systems s.r.o..


Mobile Version
If you access our website from a phone, tablet or similar device, you access the version optimised for such devices. Your personal data is processed similarly to the computer access.

Why We Collect and Process Your Personal Data
Your personal data is processed for the following reasons:

Purchase of goods and services: the primary purpose of processing your data is due dispatch and delivery of your order. If a problem occurs, we know who to contact from the data you provided.
Customer care: if you address us with a question/issue, we have to process your personal data in order to answer/resolve it. The data may be transferred to third parties in certain cases (e.g. delivery company).
User account: thanks to the personal data entered in your user profile, you will be able to use a number of functions (e.g. if you enter your telephone number, we can easily inform you about the time of the order delivery). You can change the entered details at any time, except for the e-mail address that serves for signing into your user account.
Marketing:
Electronic marketing: e-mail commercial communication is sent to you upon your consent. You can easily unsubscribe from getting commercial communication by adjusting your user profile settings, using our contact form or calling our infoline at +420 257211010. In case you create more user profiles in which you enter the same contact details, (e.g. you have several accounts for different e-mail addresses, but the telephone number is the same in all the accounts), an automatic sign-off from commercial communication cannot be effected for all the user accounts due to technical reasons. You have to contact us by phone or through the contact form so that all your user accounts may be unsubscribed.
Telemarketing: marketing calls are made in order to offer you goods and services and related marketing communication. The legal grounds for the processing of your telephone number is either with your consent or at least our legitimate interest in the conventional direct marketing. You are entitled to raise an objection to such processing on our website.
Marketing competitions: in some cases, the winner may be photographed or recorded mainly for the reason of transparency of our marketing competitions. Such processing of personal data is made on the grounds of our legitimate interest, which consists in the enhancement of credibility of the competitions for other competitors and increasing attractiveness of the competitions. You are entitled to raise an objection to such processing on our website.
Improvement of services: we are able to offer relevant goods thanks to the history of your orders and conduct on the website (e.g. accessories to the product purchased). Therefore we display such products that are intended just for you and correspond to your needs and interests. In order to optimise web features, we can also use tools testing different variants (A/B testing), such as Google Analytics, Facebook Analytics etc.
Customer reviews of goods and services: after you purchase products or services from us, your may be asked to evaluate them. You may also post a review on your own initiative.
Call center: if you contact us via our call center (infoline), your call shall be recorded upon prior notice. Such records serve for the inspection of quality of services provided by our staff.
Assertion of rights and legal claims and inspection by public authorities: we can also process your personal data in order to assert our rights and legal claims (e.g. in the event that we have an overdue invoice in your name). We may also process your data for inspections by public authorities and other serious reasons.
Legal Grounds for Processing of Personal Data
Conclusion and Performance of Agreement
A large part of your personal data are needed by us in order to conclude the purchase agreement or another contract for goods and services you intend to purchase. After the agreement is concluded, we process your personal data in order to duly deliver the purchased goods, or to render the purchased services. We process in particular billing and delivery details on the above legal grounds.

Legitimate Interest
We also use your personal data to provide you the relevant content, which may be of interest to you. On the grounds of legitimate interest, we process particular personal data, which is processed automatically, and cookies.

We may also send you e-mails and text messages on the same legal grounds. Processing of personal data related to monitoring via camera systems in our stores is based on the above legal grounds as well.

Due to the protection against illegal distribution and disclosure of the electronic book you purchased (or other electronic content), your first name, surname and address are displayed in the electronic book.

In case we process your personal data on these legal grounds, you are entitled to raise an objection to such processing on our website.

Consent
For the purposes of e-mail marketing and telemarketing, we process your personal data upon your consent. If you do not grant your consent and you are our customer, we can send you commercial communication (or call you within telemarketing) even without your consent. In any case, you are entitled to ban such marketing communication simply by (a) adjusting you user profile settings or (b) using our contact form or calling us at our infoline at +420 257211010.

We ask for your consent also if we need to verify your ability to pay for the goods delivered to you without your paying the full purchase price in advance.

If you grant your consent to the personal data processing, you are entitled to withdraw it at any time through our contact form.

Transfer of Personal Data to Third Parties
Your personal data is transferred to third parties in the following cases:

Delivery of goods: the carrier chosen by you would not be able to deliver the goods ordered unless we transfer the information on where and to whom the goods should be delivered. This data is transferred to the carrier as entered in the order. Such data includes in particular your first name and surname, delivery address, telephone number where the carrier may contact you, and the amount to be paid on delivery, as the case may be. The carrier is only entitled to process the personal data we transfer for the purposes of delivery; the carrier must delete the personal data promptly afterwards.
Delivery of goods stored for us by a contractual partner: if you order goods which are stored by our contractual partner, we have to transfer your personal data to this contractual partner who shall complete the order. Such data include sin particular your first name and surname, delivery address, telephone number where the carrier may contact you, and the amount to be paid on delivery, as the case may be. The contractual partner has to transfer the data to the carrier that shall deliver the goods; otherwise the carrier would not be able to make the delivery. The contractual partner that stores the goods for us and the carrier are only entitled to process the personal data we transfer to them for the purposes of the goods storage/delivery; they must delete the personal data promptly afterwards.
Payment Cards: Our company does not possess the details of payment cards used by you. The details of your payment cards are only available to the secure payment gateway and the relevant bank.
If you have your payment card stored to speed up further purchases in our online shop, we only have basic information such as the first and last digits of the card. If you wish to delete this data, go to the user profile settings and delete the payment card information.
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Commercial Communication: in case we send commercial communication (e.g. via e-mail or text message) or if we use telemarketing, we may use a third party to distribute the messages or make phone calls. Such third party is bound by the obligation of confidentiality and is not allowed to use your personal data for any other purpose.
Public Authorities: in the event that we enforce our rights, your personal data may be transferred to a third party (e.g. an Attorney-at-Law). If we are obliged to transfer your personal data by virtue of law or upon a request by a public authority (e.g. Czech Police), we have to do so.

What Is the Period for Processing Your Personal Data?
We shall process your personal data for the entire duration of the contractual relationship between you and us.

In case your personal data processing is based on consent, your personal data shall be, in general, processed for 7 years or until such consent is withdrawn.

In case you subscribe to commercial communication, your personal data shall be processed for 7 years or until you express your disapproval of such communication. You can easily express your disapproval by adjusting your user profile settings, using our contact form or calling our infoline at +420 257211010.

Please note that the personal data necessary for the due rendering of services or for the fulfillment of all our duties, ensuing either from the contract between us or from generally binding legal regulations have to be processed regardless of whether you granted your consent for the period set out in the relevant legal regulations and in compliance therewith (e.g. tax documents must be processed for at least 10 years).

The data obtained through the user account or in a similar way are processed for the period of using our services and then usually for 5 years after cancellation. Basic identification data and the information why the user account was canceled or information which is a part of operational advance deposits are usually stored for the relevant period.

The recordings of phone calls from and to the call center are archived for a short period, not exceeding 1 year, unless it is necessary for us to store them for a longer period due to a legitimate interest (e.g. suspicion of data misuse, fraud etc.).

The camera records are usually stored for 90 days. If illegal conduct occurs in the monitored area, we can call the police and give the records to the relevant authority (police, court etc.). In such case, the records are not deleted after 90 days; we keep them for the sake of evidence until the issue is finally decided.

Personal Data Security
Your personal data is safe with us. We have adopted adequate technical and organisational measures in order to prevent unauthorised access and misuse of your personal data.

At Tomorrow systems s.r.o. we are concerned about the protection of your personal data. Therefore we regularly check and improve our security. All communication between your device and our web servers is encrypted. Logins are hashed and your data is only stored on servers in secure data centers with limited, carefully controlled and audited access.

We try to use such safety measures that provide sufficient security based on state-of-the-art technology. The safety measures adopted are regularly updated.

Personal Data of Children Younger Than 16 Years of Age
Our online shop is not intended for children under 16. A person under 16 is allowed to use our online shop only upon consent of his or her parent or guardian.

What Are Your Rights Related to Personal Data Protection?
In relation to your personal data, you have in particular the right to withdraw your consent to the processing of your personal data at any time, the right to correct or supplement your personal data, the right to request restriction of processing, the right to raise an objection to or a complaint of the processing of your personal data, the right to access your personal data, the right to request the transfer of your personal data, the right to be informed of a breach of security of your personal data and, under certain conditions, the right to the deletion of certain personal data we process about you ("the right to be forgotten").

Changes and Amendments
You control your personal data mainly through your user account. Here you can delete or change the basic information about yourself and change the settings concerning commercial communication (or unsubscribe), etc.

You can also contact us through the our contact form.

Correction
In case you believe that your personal data has been processed incorrectly, you can contact us through the contact form. It will be faster and better for you to correct the personal data by yourself in your user profile.

Access (Portability)
You can ask us to send you the overview of the personal data through this contact form.

You also have the right to access the following information concerning your personal data:

What are the purposes of processing your personal information
What are the categories of the affected personal data
Who is the recipient of your personal data, besides you
What is the planned period of storage of your personal data
Whether you have the right to claim the correction or deletion, restriction of personal data processing or to raise an objection to such processing
Information on the source of the personal data in case we did not obtain them from you
Deletion
You may also claim the deletion of your personal data (this shall not apply to data in documents that are subject to the obligation of archiving under the law (e.g. invoices or credit notes). In case we need your personal data to determine, execute or defend our legal claims, your request may be rejected (e.g. if we have an overdue invoice in your name or if the complaint procedure is in progress).

Please note that the essential details of your payment card are not stored by our company; they are stored at the payment gateway. Therefore, we are not able to delete such data; you have to address the payment gateway which mediated the payment.

You are entitled to the deletion of data in the following cases:

The personal data is not needed for the purposes for which it was being processed
You have withdrawn your consent under which the data was processed and there is no further legal grounds for being processed
You have objected to the processing of personal data and you believe that after assessing your objection, it will become clear that your interest in the particular situation prevails over ours
The personal data has been processed unlawfully
The deletion obligation is stipulated by a special legal regulation
The personal data concerns a person under 16
You may assert you right through the contact form.

Raising an Objection
Certain personal data is processed on the grounds of our legitimate interest (see section “Legal grounds for processing of personal data”). In the case that you have concrete reasons, you are entitled to raise an objection to the processing of this personal data. The objection can be raised through the contact form.

Restriction of Processing
In case (a) you deny the accuracy of your personal data, (b) your personal data is processed unlawfully, (c) we do not need your personal data for processing purposes, but it is needed to determine, execute or defend your legal claims, or (d) you raised an objection under the preceding paragraph, you shall be entitled to us restricting the processing of your personal data.

In such cases, we may process your personal data only upon your consent (except for the storage or backup of the personal data concerned).

Lodging a Complaint
If you believe that your personal data has been processed unlawfully, you are entitled to lodge a complaint at the Office for Personal Data Protection. However, we will appreciate if you address us first and we can try to resolve your concerns. You can always easily contact us through our contact form or through our infoline at the number +420 257211010.

This Personal Data Protection Policy including its parts is valid and effective from 25 May 2018 and it is available in electronic form at our websites. If you use the mobile application, find us in the "Contact us" section.

 

 

Conditions of Use

Conditions of Use

Plese read carefuly those conditions before completing the deal

 

Conditions of Use

Welcome to compexshop.com.

compexshop.com and its affiliates provide their services to you subject to the following conditions. If you visit or shop owned by Tomorrow systems s.r.o. at compexshop.com and others names, you accept these conditions. Please read them carefully. In addition, when you use any current or future compexshop.com service or visit or purchase from any business affiliated with compexshop.com, whether or not included in the compexshop.com Web site, you also will be subject to the guidelines and conditions applicable to such service or business.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of compexshop.com or its content suppliers and protected by Czech republic and international copyright laws. The compilation of all content on this site is the exclusive property of compexshop.com and protected by Czech republic and international copyright laws. All software used on this site is the property of compexshop.com or its software suppliers and protected by by Czech republic and international copyright laws.

ELECTRONIC COMMUNICATIONS

When you visit compexshop.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

TRADEMARKS

Tomorrow systems & design, and other marks indicated on our site are registered trademarks of Tomorrow systems s.r.o., or its subsidiaries, in the Czech republic and other countries. Graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of  Tomorrow systems s.r.o  or its subsidiaries. Tomorrow systems s.r.o trademarks and trade dress may not be used in connection with any product or service that is not Tomorrow systems s.r.o, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Tomorrow systems s.r.o. All other trademarks not owned by Tomorrow systems s.r.o or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Tomorrow systems s.r.o or its subsidiaries.

LICENSE AND SITE ACCESS

Tomorrow systems s.r.o., grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Tomorrow systems s.r.o.,. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Tomorrow systems s.r.o.,. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Tomorrow systems s.r.o., and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Tomorrow systems s.r.o. name or trademarks without the express written consent of Tomorrow systems s.r.o.,. Any unauthorized use terminates the permission or license granted by Tomorrow systems s.r.o.,. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Tomorrow systems s.r.o., so long as the link does not portray Tomorrow systems s.r.o., its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Tomorrow systems s.r.o. logo or other proprietary graphic or trademark as part of the link without express written permission.

ACCOUNT  POLICY

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Tomorrow systems s.r.o.  sells product only to adults, who can purchase with a credit card or on base of proforma invoce or other payment method. If you are under 18, you may use compexshop.com only with involvement of a parent or guardian. compexshop.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Visitors maynot post reviews, comments, and other content visitors may submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. compexshop.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant compexshop.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant compexshop.com and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify compexshop.com or its affiliates for all claims resulting from content you supply. compexshop.com has the right but not the obligation to monitor and edit or remove any activity or content. compexshop.com takes no responsibility and assumes no liability for any content send by you or any third party

OTHER BUSINESSES

Parties other than compexshop.com  and its subsidiaries operate stores, provide services, or sell product lines on this site. In addition, we do not provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. compexshop.com does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY Tomorrow systems s.r.o  ON AN "AS IS" AND "AS AVAILABLE" BASIS. Tomorrow systems s.r.o MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Tomorrow systems s.r.o  DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Tomorrow systems s.r.o DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Tomorrow systems s.r.o ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Tomorrow systems s.r.o WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting compexshop.com, you agree that the laws of the Czech republic, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and compexshop.com or its affiliates

Surcharges

Oversized and extremely heavy items are marked on their product detail pages as requiring a special surcharge. The surcharge varies depending on the size and weight of the item and others conditiones. Special-order items will incur an additional charge counted by our system per item due to the additional labor or care required in ordering these titles directly from the artist or ship them. Both of these charges will be included in the Shipping & Handling subtotal of your order.

Confirming Prices

Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may decrease between the time you place it in your cart and the time you purchase it.

Some discounts are limited-time offers. Also, as the discount we are able to offer for any item is dependent upon its availability, Tomorrow systems s.r.o's price will necessarily change on occasion.

With respect to items sold by Tomorrow systems s.r.o, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process, exept "auction" section of Tomorrow systems s.r.o website.

Please note, that we will charge  your credit card  for fee as a validation that you enter  "auction" offer for offered item upon your request made on our web, that fee is NOT REFUNDABLE and entering the auction, you absolutely agree this condition.

For your own designs, we will charge you infront of goods delivered (start work) upon the written notice by mail or fax, aproved by customer. This items isued under Own design category are not refundable from any psychical reasons (sample: "you dont like it", or any reasons not described in return policy), remember what you design, you will get. Tomorrow systems s.r.o. can not be hold responsible for sligh differends from original customer design made by artist.

 

Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following: 

  • If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. 
  • If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by Tomorrow systems s.r.o.

 

 

Our Returns Policy

You may return most items sold by compexshop.com within 30 days of delivery for a full refund. However, we have extended our returns deadline for the holidays. We'll also pay the return shipping cost if the return is a result of our error. Please note that we are not always able to exchange items (however, if you received a damaged, defective, or incorrect item, and you have set correctly way of shiping method, contact us on mail complaints@compexshop.com for further assistance. )

If you choose  method for shiping without insurance (for sample glass items) we can not be hold responsible for any damage.

We cannot accept returns of certain items, including:

  • Any item that is returned more than 30 days after delivery. 
  • Any item that is not in its original condition, is damaged, or is missing parts. (damaged - exept items, which was ordered with insurance, those are replaced, or refunded)
  • Any item that is gas-powered or contains flammable liquids. 
  • Any Payment for so called "Auction fee"
  • Any Own designed items for any psychical reasons (sample: you dont like it, lost interest, etc.)

 

If the item you're returning was not designated as a gift when purchased or if it was not shipped directly to you from compexshop.com, please note that the refund will be issued to the gift giver.

 

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (when special shipment method is used, refund will be isued without shipping charges).

We are not always able to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.

 

 

In Prague 31st December 2003

 

Tomorrow systems s.r.o.